Marquesa PH  aspire to ensure that our customer is completely happy and we endeavor to provide the best to you . In order to deliver you the correct and right product , our team of experts do a rigorous check in terms of the fabric's impeccable quality, it's color, it's quantity as per the order number and code before it's ready for dispatch. In case you are not satisfied with the quality of the product or service, we allow a return of any product. Our terms of Returns/Exchange and Refund Policy are as follows :-

• You may change/cancel your order if it is not yet processed. To do so, please get in touch with us at marquesa.ceb@gmail.com with your order number and your request.
• International orders cannot be returned, exchanged or refunded due to certain custom duty norms and policies of each country.
• All our products undergo through quality checks before delivery, still you find that the product is damaged, kindly email us the picture/s of the product within 48 hours from the order receipt. Once we confirm the order damage, we will reprocess your order and will deliver it to you. For international orders, you do not have to return the item. For domestic orders, we’ll provide a return address for the shipment. We quality control all our shipping and packaging processes, but in rare circumstances, if you do receive a damaged, defective/wrong product or an incomplete order, simply get in touch with us within 48 hours of receiving your order with pictures at marquesa.ceb@gmail.com  and we will take care of the rest.
• In case you receive a different product from what you ordered, we will exchange the product free of cost and will send the original product ordered. But please note, it has to be intimated to us via email on marquesa.ceb@gmail.com  immediately or within 48 hours on receipt of the product. Hence, we urge you to check the product received immediately upon receipt.
• The product should be unwashed, unused, unstitched and in an undamaged condition.
• If you cancel the order any amount paid shall be credited back into the requested bank account. For payments made via Credit Card, Debit Card, Net Banking or Wallet you will receive refund into the source account within 10 - 15 working days from the time of order cancellation.
• Shipping charges will be deducted from the amount and remaining amount will be credited if the order is returned by you.
• If coupon code is applied and the order is returned then the discount will be deducted from the amount and remaining amount will be refunded.
• It will take approximately 15 - 25 working days for you to receive a replacement product or a refund after we receive the product.
• If the Products are damaged from our end. You will have to email us at marquesa.ceb@gmail.com within 48 hours. After that period, we won't consider returns or exchanges.